Privacy Policy:
Effective Date: 01/01/2025
Muzel Cleaning LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website or engaging our services, you agree to the terms of this policy.
- Information We Collect
Muzel Cleaning LLC collects only the necessary personal information to provide and improve our services. This includes:
- Personal Identification Information: Name, email address, phone number, and mailing address, but only if voluntarily provided by the customer.
- Service-Related Information: Cleaning preferences, property details relevant to service delivery, and appointment history, as shared by the customer.
- Payment Information: Billing details necessary for processing payments, but only if provided by the customer. We do not store or have access to full credit card details; all transactions are securely handled by third-party payment processors. We are not liable for any security breaches related to third-party payment processors.
- Technical Information: IP address, browser type, and operating system for security and analytical purposes.
- Communication Records: Emails, messages, and feedback provided through our website or customer service channels.
- Legal Compliance Information: Any necessary data required by law, such as records for fraud prevention, security purposes, or regulatory compliance.
We do not knowingly collect sensitive personal information, such as Social Security numbers or medical records. If such data is inadvertently collected, it will be promptly deleted.
- How We Use Your Information
We use your information strictly for legitimate business purposes, including but not limited to:
- Providing and improving our cleaning services.
- Processing transactions and sending invoices.
- Responding to inquiries and customer service requests.
- Sending service updates, promotions, or newsletters (with an opt-out option available).
- Conducting internal record-keeping and business operations.
- Ensuring compliance with legal obligations and protecting our rights.
We will never use your personal information for any unauthorized or unlawful purposes. Muzel Cleaning LLC reserves the right to retain non-personally identifiable data for business analytics.
- Data Protection & Security Measures
Muzel Cleaning LLC employs industry-standard security measures to safeguard your personal information, including:
- Encryption using Secure Sockets Layer (SSL) technology.
- Strict access controls, limiting data access to authorized personnel only.
- Firewalls and security software to protect against unauthorized access.
- Routine security audits and updates to address potential vulnerabilities.
Despite these efforts, no method of data transmission or storage is completely secure. By using our services, you acknowledge and accept this risk and agree that Muzel Cleaning LLC is not liable for unauthorized access beyond our reasonable control.
- Information Sharing & Third Parties
Muzel Cleaning LLC does not sell, rent, or trade personal information to third parties. However, we may share limited data under the following circumstances:
- With Service Providers: Trusted third-party vendors that assist in payment processing, marketing, or operational support. These providers are bound by confidentiality agreements and must comply with data protection laws.
- Legal & Compliance Requirements: If required by law, court order, or government regulation, we may disclose necessary data.
- Business Transfers: In the event of a merger, acquisition, or business restructuring, personal data may be transferred as part of the transaction, with continued protection under this policy.
Muzel Cleaning LLC is not responsible for the privacy practices of third-party service providers and encourages users to review their privacy policies.
- Cookies & Tracking Technologies
Our website may use cookies or similar tracking technologies to enhance user experience and analyze website traffic. Users may modify browser settings to disable cookies, though some site functionalities may be affected. Muzel Cleaning LLC is not responsible for third-party tracking technologies that may be implemented via external links or plugins.
- Your Rights & Choices
Under applicable privacy laws, you have the following rights:
- Access & Correction: Request details or corrections regarding your stored personal data.
- Opt-Out: Unsubscribe from promotional communications at any time.
- Data Deletion: Request the removal of your personal information, subject to legal and business retention obligations.
To exercise these rights, please contact us using the information below.
Muzel Cleaning LLC reserves the right to verify the identity of any individual requesting access or modifications to personal data.
- Data Retention Policy
Muzel Cleaning LLC retains personal data only for as long as necessary to fulfill our services and comply with legal obligations. Data no longer needed is securely deleted or anonymized. We are not responsible for data stored by third-party services, such as payment processors or marketing tools.
- Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect data from minors. If such data is discovered, we will take immediate steps to delete it.
- Policy Updates & Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date. Continued use of our services after updates constitutes acceptance of the revised policy. Muzel Cleaning LLC is not responsible for user failure to review policy updates.
- Limitation of Liability
By using our website and services, you acknowledge that Muzel Cleaning LLC is not responsible for any damages, data loss, or unauthorized access arising from the use of our platform, third-party services, or unforeseen security breaches. Muzel Cleaning LLC is not liable for indirect, incidental, or consequential damages related to your use of our services.
- Contact Information
For inquiries or requests related to privacy, kindly visit our Contact Us page.
By using our services, you agree to this Privacy Policy and acknowledge that you have read and understood it. We encourage you to review it periodically for updates.